🛡️ Warranty Periods by Product Type

💻 Laptops (UK/US Pre-Owned)

• 7-day hardware warranty from date of purchase
• Covers: motherboard, CPU, RAM, screen, keyboard, ports, charging
• Does NOT cover: battery wear, cosmetic wear, software issues, physical/liquid damage

🖥️ Desktops & Workstations

• 7-day hardware warranty on pre-owned units
• 3-month warranty on new components (where applicable)
• Covers: motherboard, CPU, RAM, PSU, storage drive failure
• Does NOT cover: software, virus issues, physical/liquid damage

🖥 Monitors

• 7-day warranty covering:
  • Dead pixels (more than 3)
  • Backlight failure
  • No display / no power issues
• Does NOT cover: cracked screen, physical damage, burnt boards, cable issues

🖨️ Printers

• 7-day warranty on functional faults (not printing, paper jam errors, connectivity)
• Does NOT cover: ink/toner consumables, print head clogs from non-use, physical damage

☀️ Solar & Power Products

• Inverters: 3–6 month warranty depending on model (confirmed at purchase)
• Solar Panels: 30-day warranty on physical/functional faults
• Batteries: 30-day warranty (tubular) / 6–12 months (lithium, per manufacturer)
• Does NOT cover: installation errors, overloading, lightning damage, water damage

🎮 Tables & Chairs

• 3-day warranty on structural faults (broken weld, defective mechanism)
• Does NOT cover: normal wear, stains, user-caused damage

🖱️ Accessories

• 3-day warranty on functional faults only
• Does NOT cover: physical damage, cable fraying from use

✅ What's Covered

• Hardware faults present at the time of sale but missed during testing
• Component failure under normal use within the warranty window
• Items that are not working as described at the point of purchase

❌ What's NOT Covered

• Physical damage (drops, cracks, dents caused after purchase)
• Liquid damage or spills
• Electrical damage from power surges or lightning
• Software issues (viruses, OS corruption, forgotten passwords)
• Battery degradation on pre-owned laptops (normal wear)
• Cosmetic wear (scratches, scuffs, faded stickers)
• Damage from unauthorised repairs or tampering
• Consumables (ink, toner, thermal paste, fuses)
• Wholesale/bulk purchases — inspected at pickup, sold as-is

🔧 How to Make a Warranty Claim

1. WhatsApp us within the warranty period on +234 913 904 4098
2. Send:
   • Your receipt or order confirmation
   • A short video showing the fault (not just a photo)
   • Brief description of the issue
3. We respond within 24 hours with next steps
4. Bring or ship the item to our store for inspection
5. If the fault is covered, we repair, replace, or credit — whichever is fastest

💬 Start a Warranty Claim on WhatsApp

🔄 Repair, Replace, or Refund?

We prioritise in this order:

1. Repair — fastest option, done in-house by our technicians
2. Replacement — if repair isn't possible and we have a matching item in stock
3. Credit / Refund — if neither repair nor replacement is possible within 7 days

📦 Shipping Costs on Warranty Claims

• If the fault is covered → we cover return shipping (Lagos) or split nationwide courier
• If the fault is not covered → customer covers all shipping costs
• In-store drop-off at Alaba International Market is always free

⚠️ Important Notes

• Warranty is non-transferable — it applies to the original buyer only
• Warranty is void if the item is opened, repaired, or modified outside Chybest Computers
• Warranty period starts from the date of purchase, not delivery
• Wholesale/bulk purchases are sold as-is after inspection at pickup — no warranty
• Keep your receipt or WhatsApp order confirmation safe — it's your proof of purchase