🚚 Delivery Timelines

🟢 Lagos — Same-Day Delivery

• Order before 1:00 PM → delivered the same day
• Orders placed after 1:00 PM → delivered next working day
• Applies to Lagos Mainland, Island, and immediate environs
• Rider will call you before arrival

🔵 Nationwide (Nigeria) — 3 to 4 Working Days

• Covers all 36 states + FCT
• Dispatched via trusted courier partners
• Tracking number shared on WhatsApp once shipped
• Delivery time may extend by 1–2 days during festive periods or remote locations

🌍 International — 5 to 12 Working Days

• Available to customers outside Nigeria
• Timeframe depends on destination country and customs clearance
• Buyer is responsible for import duties, taxes, and customs fees in their country
• We'll confirm courier options (DHL, FedEx, or similar) via WhatsApp before dispatch

💬 How Shipping Is Confirmed (WhatsApp Process)

We close every delivery on WhatsApp for speed and clarity. Here's the flow:

1. You add items to cart and proceed to checkout
2. Checkout opens WhatsApp with a pre-filled order message
3. We confirm product availability and total cost
4. We quote delivery fee based on your location
5. You confirm delivery details (name, address, phone)
6. Payment is made (bank transfer or as agreed)
7. We dispatch and share tracking (for courier shipments)

💬 Confirm My Delivery on WhatsApp

📦 Delivery Fees

• Lagos same-day: quoted based on distance (typically ₦3,000–₦8,000)
• Nationwide: quoted per courier rate based on item size & destination
• International: quoted per courier (DHL/FedEx rates apply)
• In-store pickup: FREE — collect at Alaba International Market

Exact delivery fee is always confirmed on WhatsApp before payment — no surprises.

🏬 In-Store Pickup (Free)

Prefer to pick up? Visit us at:

We recommend booking ahead on WhatsApp so your item is ready when you arrive.

📋 What You Need to Provide

To ensure smooth delivery, please provide:

• Full name
• Active phone number (for rider/courier)
• Complete delivery address with landmarks
• Preferred delivery time (if applicable)
• For international: correct postal code + country

⚠️ Important Delivery Notes

• Inspect on arrival. Please check your item in front of the rider/courier before signing.
• Report any issue within 24 hours of delivery via WhatsApp (with photos/video).
• Failed deliveries due to wrong address or unavailable recipient may attract a re-delivery fee.
• Courier delays outside our control (weather, strikes, customs) are not our responsibility, but we'll assist where possible.
• Risk passes to you once the item is delivered and signed for.