Frequently Asked Questions

Simply add items to your cart, click checkout, and complete the form. Your order opens on WhatsApp with all details pre-filled — we then confirm availability, price, and delivery on chat. All sales currently close on WhatsApp.

No account needed. Just browse, add to cart, and checkout. You only need to provide your name, phone number, and delivery address.

It's faster, more personal, and lets us confirm live stock availability (we move a lot of units daily at Alaba) plus exact delivery fees in real time. No bots — a real person answers.

Yes! Visit us at 1237UP, beside Small White Mosque, Alaba International Market, Ojo, Lagos. Open Mon–Sat, 8AM–6PM. We recommend messaging us on WhatsApp first so we can set items aside for you.

Bank transfer (most common) and cash for in-store purchases. All payment details are shared on WhatsApp after your order is confirmed.

For select Lagos deliveries, yes — confirmed case-by-case on WhatsApp. Nationwide and international orders require payment before dispatch.

Yes, POS is available in-store only. Online card payment is not available yet — we're working on it.

Absolutely. We've been trading at Alaba International Market for years with thousands of satisfied customers. All payments are confirmed in writing on WhatsApp.

Same-day delivery if you order before 1:00 PM. Orders after 1PM arrive next working day. We deliver across Lagos Mainland, Island, and environs.

3–4 working days to all 36 states + FCT via trusted couriers. Tracking number shared on WhatsApp once dispatched.

Yes — 5 to 12 working days depending on country and customs. Import duties are the buyer's responsibility. We use DHL/FedEx or similar.

Delivery fees depend on your location and item size. We always confirm the exact fee on WhatsApp before payment — no surprises.

Yes — you're welcome to check the item in front of the rider. Please report any issue within 24 hours of delivery via WhatsApp with photos/video.

Yes — in-store pickup is free. Just message us on WhatsApp first to confirm your item is ready.

These are laptops, desktops, and monitors imported from the UK and USA, previously used in offices or schools. We test, clean, and grade every unit before selling. They offer premium performance at a fraction of new prices.

Yes — every unit is fully tested for hardware health, battery, screen, keyboard, ports, and performance. Our 100% quality assurance is why customers keep coming back.

We grade as A+ (like new), A (excellent, minimal wear), or B (good, visible cosmetic wear). Functional condition is always tested — grade refers to cosmetics only.

Yes — batteries hold charge but may not be 100% of original capacity (normal for pre-owned). This is not a return reason. We can advise on replacement if you want a fresher battery.

Yes — we stock new accessories, solar products, printers, and some components. Most laptops/desktops are pre-owned UK/US, clearly labelled.

Yes! We upgrade RAM, storage (SSD/NVMe), and graphics cards in-house at Alaba. Ask us on WhatsApp before or after purchase for pricing.

Absolutely. Tell us what you need (processor, RAM, storage, screen size) and we'll source it. We get fresh stock weekly.

3 days from purchase for genuine faults only. See our full Refund & Returns Policy.

Hardware faults present at sale but missed in testing. Periods vary by product — 7 days for laptops/monitors, up to 12 months for lithium batteries and new components. See full Warranty Policy.

Physical damage, liquid damage, software issues (viruses, OS problems), battery wear on pre-owned laptops, cosmetic wear, and items tampered with outside our store.

WhatsApp us on +234 913 904 4098 with your receipt and a short video of the fault. We respond within 24 hours.

We prioritise repair, then replacement, then refund. If we can't repair or replace within 7 days, we refund the full purchase price (delivery fees non-refundable).

Yes! We supply resellers, offices, schools, cyber cafés, and corporate buyers across Nigeria. Every product has a wholesale option — just tap "Request Wholesale Price" on any product page.

Typically 5 units or more per product line, but we're flexible. Message us on WhatsApp with your needs and we'll work something out.

Wholesale/bulk items are sold as-is after inspection at pickup — no ongoing warranty. This is standard trade practice and keeps prices low for resellers.

Tap the "Request Wholesale Price" button on any product, or WhatsApp us directly at +234 913 904 4098. We reply same day during business hours.

Yes — we install inverters, panels, and batteries in Lagos and surrounding states. Nationwide installations arranged on request. WhatsApp us for a quote.

Yes. Tell us your appliances (fridge, AC, TV, lights) and daily usage — we'll recommend the right inverter, battery, and panel combination. Get a free sizing estimate →

Yes — we stock dual-lens, triple-lens, and AI solar PTZ cameras from 75k upward. Perfect for homes, shops, and offices with no power issues.

Yes — every purchase comes with access to our support via WhatsApp. We help with setup, software issues, upgrades, and warranty claims.

Yes — our technicians repair laptops, desktops, monitors, and printers. WhatsApp us with the issue for a quote. Get repair quote →

Absolutely — we equip offices, schools, cyber cafés, and startups with laptops, desktops, monitors, printers, and solar. Bulk pricing + delivery + setup available.