Refund & Returns Policy

✅ What We Accept

Returns are accepted within 3 days of purchase if:

• The item has a fault we missed (not caused by you)
• The item is different from what you ordered
• You have your receipt or WhatsApp order confirmation

Condition: Item must be returned in the same condition it was sold — no physical damage, no missing parts, no tampering.

❌ What We Don't Accept

• Change of mind after purchase (especially for pre-owned items)
• Physical damage, liquid damage, or burnt components caused after purchase
• Items tampered with, opened, or repaired elsewhere
• Software issues (viruses, OS problems, forgotten passwords) — these are not hardware faults
• Wholesale/bulk purchases (final sale — inspected with you before pickup)
• Items without proof of purchase

🔧 Repairs First, Refunds Second

For most faults, we repair or replace the item first. If we can't fix or replace it within 7 days, we issue a refund.

• Refund method: Bank transfer or cash (same as your original payment)
• Processing time: 1–3 working days after approval
• Refund amount: Full purchase price of the item (delivery fees are non-refundable)

📦 How to Start a Return

1. Message us on WhatsApp: +234 913 904 4098
2. Send your receipt/order confirmation + a short video or photo of the fault
3. We'll confirm within 24 hours if it qualifies
4. Bring the item to our store — Alaba International Market, 1237UP, beside Small White Mosque, Ojo, Lagos
5. Return delivery costs are on the customer unless the fault is ours

💬 Start a Return on WhatsApp

⚠️ Important Notes (Lagos Reality)

• Pre-owned items are sold in tested working condition — cosmetic wear (scratches, minor dents) is not a fault
• Batteries on pre-owned laptops hold a charge but may not be 100% — this is standard and not a return reason
• Always inspect your item at pickup if buying in-store — once it leaves the shop in good condition, our 3-day window still applies but we recommend checking on the spot
• Nationwide deliveries: inspect on arrival and report any issue within 24 hours of receiving the item

🔄 How This Links With Warranty

Returns and warranty work together:

• Returns window: 3 days from purchase — for faults missed at sale
• Warranty window: 7 days and beyond — for hardware faults after the return window closes
• Full details in our Warranty Policy